Christmas At Kew at Kew Gardens in Richmond
|Doors Open||Thursday 19 December 2013 at 4:30 PM|
|Starts||Thursday 19 December 2013 at 8:45 PM|
Iluminated Trail Ticket prices
Child (5-16) £8.00
Child - under 5 FREE (TICKET MUST BE SELECTED)
Family £38.00 (2 Adults x 2 Children)
Group Discount for 20+ adults £11.25 per ticket - no booking fee
For Santa's Woodland Grotto, the Victorian carousel and family rides separate charges apply.
Booking & Transaction fees
A booking fee of £1.25 per ticket and of £3.20 per family ticket, applies to tickets purchased by phone and internet.
A fee of £2 per transaction applies for print at home tickets or £2.50 per transaction for tickets sent by first class post.
Christmas at Kew
An illuminated trail through Kew's enchanting winter landscape
As twilight falls. the magic begins.
This Christmas, for the very first time, the Royal Botanic Gardens, Kew opens after hours with an illuminated trail through its enchanting winter landscape..
This unique experience at Kew Gardens offers something for everyone at this festive time of year. Explore the one mile illuminated trail as it winds its way through the world famous Botanic Gardens, casting light into hidden places off the beaten track, under tree-top canopies and onto dancing lakeside ripples.
From the delicate and twinkling to the grand and spectacular, Kew's much-loved landmarks are brought to life as you have never seen them before. Come and playfully interact with captivating light, sound and landscape. Linger by the lake, meander through the Mediterranean Garden, gaze at the garden of fire and wonder at the iconic Palm House drenched in colour.
Whilst celebrating the mysteries of Kew after dark, browse our boutique Christmas market with its traditional stalls, live festive music, tempting treats for foodies, Santa's grotto and vintage rides, making a visit to Kew the perfect festive night out.
The design team behind this creative lighting display, which takes inspiration from Kew's vast landscape and history, is Culture Creative, who have previously worked with English Heritage, the National Trust, Forestry Commission and the National Trust for Scotland.
Christmas at Kew is presented by the Royal Botanic Gardens, Kew and Raymond Gubbay Ltd, one of the UK's leading entertainment producers.
EVENT DATES & TIMINGS
The event opens on Thursday 28th November, and runs over 27 non-consecutive nights until Saturday 4th January. Christmas at Kew opens at 4.30pm. Visits to the illuminated trail are timed at 30 minute intervals from 4.45pm until 8.45pm. The event closes at 10pm, 1+ 1/4 hours after the end of the last timed entry to the trail. The illuminated trail takes approximately 75 minutes to walk round, but you're free to take as long as you like.
Whenever possible we recommend you arrive at least 15 minutes before the start time for your visit to the illuminated trail.
Visitors should start the illuminated trail at the start time stated on their ticket.
Allow plenty of time before or after your visit to the illuminated trail so you can enjoy our Christmas village with its seasonal food and drink, gift stalls, Santa's grotto^, and traditional rides. ^Santas Grotto is open until the 23rd December 2013.
Visiting the gardens during the day
You are welcome to visit the Gardens on the day of the event, but please note that your event ticket does not include day visitor entry to the Gardens. Kew Gardens closes to the day visitor at 4.15pm (last entry 3.30pm).
IMPORTANT EVENT INFORMATION
All visitors are reminded that this is an outdoor event and the weather may be inclement. It is their responsibility to wear appropriate outdoor clothing and footwear. We reserve the right to refuse inappropriately clothed patrons access to the walk, if it is felt they are open to greater risk of injury.
It is anticipated that walking the illuminated trail will take approximately 75 minutes, but you are free to spend more time on the trail if you wish.
All participants should bring a fully charged torch or head torch for the walk as some areas will be very dark. Torches will also be available for sale at the event. We reserve the right to refuse inappropriately clothed patrons access to the walk, if it is felt they are open to greater risk of injury.
Any decision to cancel the event due to bad weather will be taken by 2pm on the day of your visit. If we do have to cancel at this time, every attempt will be made to offer visitors an alternative date/time.
For safety reasons, no naked flames (i.e. candles, night lights, flares and lanterns) are allowed.
As per our ticket terms & conditions, we would like to remind you that as a ticket holder you are consenting to photography and filming by Kew/Raymond Gubbay Ltd and their partners that may be used for promotional purposes.
Please leave quietly at the end of the event out of consideration for our neighbours, and place all litter in the bins provided.
IMPORTANT TICKET INFORMATION
Please book early to avoid disappointment. Each of the timed entries has only a limited capacity and the early evening slots are likely to be extremely popular.
All patrons (including children under 5 yrs) must have their own valid ticket, which must be produced to gain entry to the event.
You have the option of purchasing a traditional ticket that will be posted out to you or a 'print at home' ticket.
We reserve the right to offer ticket discounts/promotions at our discretion etc. No refunds can be made for completed purchases or transactions retrospectively.
Print at home tickets
Please look after your print at home ticket as you would a traditional ticket. It should be printed out and will be scanned on entry to the event.
Please to not attempt to duplicate the ticket as it can only be scanned once.
Traditional tickets purchased by phone/internet will be sent out within two weeks of your ticket purchase. If tickets have not arrived after this time please call the box office on 0844 9959675
Within 7 days of an event, any tickets bought via phone/internet will be print at home or for collection from the Christmas Kew box office, from 4.15pm on the evening you have selected.
Kew, RGL and its ticketing partners See Tickets and Ticketmaster are unable to exchange tickets once purchased or offer refunds/duplicates on unwanted/lost tickets.
Inevitably bad weather can affect any open-air event. If we have to cancel the event as it unsafe to proceed, visitors will be offered an alternative date/time. No refunds will be offered simply if the weather is inclement. Any decision to cancel the event will be taken at 2pm on the day of an event.
If the event is cancelled by us due to weather and patrons are not able to attend an alternative night offered, then a refund will be considered on a case by case basis.
If we are not able to offer visitors an alternative night, then in this case a refund will be offered.
Where a refund is due, your the ticket must be returned within 28 days of the event due date. The booking fee is not refundable under any circumstances.
HOW TO GET TO KEW
We strongly encourage the use of public transport on event evenings as parking in the area is very limited.
Which gate at Kew
Entrance and exit for all ticket holders is via Victoria Gate on Kew Road. There is no public entrance or exit via any other gate at Kew.
Use the District line (Richmond branch) or the London Overground (Stratford to Richmond) to Kew Gardens (zone 3). From here it is a 5 minute walk to Victoria Gate.
South West Trains from Waterloo, via Vauxhall and Clapham Junction, stop at Kew Bridge station. From Kew Bridge station it is a 20-minute walk (1.6km) to Victoria Gate.
Check Transport for London for more detailed information.
Number 65 bus runs between Kingston and Ealing
Number 391 bus runs between Richmond and Fulham.
Routes 237 and 267 stop at Kew Bridge station.
Visit Transport for London for alternative routes and more detailed information
Bike park racks are available at Victoria Gate. Please note owners leave bikes at their own risk.
Local parking is limited so we do encourage you to use public transport where possible.
If you do decide to drive, Kew cannot reserve spaces, so please allow time to park.
Please note Brentford Gate car park will be closed on Christmas at Kew evenings.
Carer goes free
Disabled ticket holders are entitled to one free ticket for an essential carer/companion to accompany them to the event.
There are three marked disabled parking spaces on Kew Green c 700m from the event entrance at Victoria Gate. These are public spaces on the public highway and are available on a first come, first served basis. Kew is unable to reserve any spaces specifically so we advise drivers to leave in plenty of time to secure a parking space closest to the Victoria Gate entrance.
Access to the illuminated trail
The illuminated trail is approximately 1.4 miles / 2.3 km in length. The trail has been designed to create an intimate and atmospheric trail around the natural landscape of Kew Gardens, this will include tarmac, stone chipped and grass paths that are available to public during normal operating hours. Where paths cross areas of grass secondary pedestrian matting will be put in place to create a more accessible path in good weather conditions. Where weather conditions are not good and create soft ground, alternative routes will be provided on tarmac paths making some areas easier to navigate, although this will change the nature of the experience provided.
For customers who have mobility issues and require the use of wheelchairs and walking aids it should be noted that the trail will take you off tarmac paths, due to the nature of the natural landscape of the venue routes off tarmac paths will be undulating and not completely flat under foot.
Customers who are bringing pushchairs the paths and secondary matting will provide a sufficiently stable path for access around the trail, but once again paths off tarmac will be undulating and not completely flat underfoot.
If weather conditions mean that the trail is not fully accessible for people using wheeled mobility aids, consideration will be made on a case by case basis to allow tickets to be transferred to an alternative date when the ground conditions are more appropriate.
Please also be aware that this event is held outdoors and there are no covered areas during the walk, so do ensure you have sufficient warm and waterproof clothing. In some areas the lighting will be low level as this is part of the experience. We do encourage visitors to bring along a torch in case of an emergency - this should not be used unless it is necessary.
There are accessible toilets:
At the entrance to the event at Victoria Plaza, Victoria Gate.
Approximately half way round the illuminated trail.
Wheelchair access and guide dogs
Wheelchairs are available to borrow on a first come, first served basis. Mobility scooters are not available.
Guide dogs or registered disability assistance dogs are allowed within the Gardens. Other dogs are not allowed.
Lighting and special effects
There will be lighting sequences created within the lighting design that will have some flashing lights contained within them, however, these will not be strobe lighting. We have worked to guidelines on photosensitive epilepsy and will adhere to the industry standard of synchronising effects and locking the sequences to ensure that lights do not operate at more than 5 flashes per second.
For further information on any aspect of the event, please call the Kew Gardens information team on 020 8332 5655